Terms and Conditions of Sale

Please read this document carefully, as it contains the terms and conditions that you agree to be bound by if you continue to use and purchase any of the products listed on the website “https://faltatoy.com”. This page outlines the legal terms and conditions under which Falta Toy sells the products listed on this website, mobile application, tablet, or any other platform (collectively referred to as the “Website”). These terms and conditions are subject to change at any time, so you should review them before making any new purchase.

We are committed to adhering to international standards related to distance selling and e-commerce at all times. If you have any complaints, inquiries, or correspondence regarding these terms, please contact us through the “Help Center” page.

Product Details

Details of the products available for purchase (including their prices) are displayed on the Falta Toy online store from time to time.

Falta Toy makes every effort to ensure the accuracy of all product details, descriptions, and prices displayed on its online store at the time of publication. Despite its commitment to continuously updating its online store, the information displayed at a given time may not accurately reflect the situation at the exact moment you place your order.

However, despite Falta Toy' commitment to the accuracy of the product details displayed on its online store, the actual product color may not perfectly match the color displayed on your device or in our marketing materials, or its packaging may vary slightly.

Product Prices

We reserve the right to change product prices from time to time. For example, during periods when promotional offers are made on products or in the event of a change in product pricing. These changes will not affect the prices of any orders you have submitted to us for which we have already sent you an email confirming the dispatch of the products to you.

We also reserve the right to change product prices in the event that products are priced incorrectly. If the corrected price of the products at the time of your order is higher than the price stated to you, we will contact you for instructions regarding the transaction before accepting your order. We have no obligation to provide you with products at the incorrect price.

Prices do not include any Value Added Tax (i.e., VAT, Goods and Services Tax, or any other similar taxes or fees) applicable under prevailing law.

Ordering

By ordering products via our Website, you confirm your intention to enter into a contract with us to purchase those products at the prices indicated on the date and time you place the order.

You can place your order on any of our platforms. Add your products to the cart and complete checkout. We will ask for your name, delivery address, a valid phone number, and an email address, and all marked fields must be completed. Any personal information you give us is managed under the “Privacy Policy”.

Please note that completing checkout does not mean we have accepted your order. Your order is accepted when it is delivered to you and paid for in full. You can see your orders and their status in your account, or ask us through the “Help Center” page.

If we are unable to supply the products you ordered for any reason, for example, ordering more than 15 pieces of the same product, we will inform you. This may be because the product is out of stock or because we found an error in its price.

Payment Methods

We accept cash on delivery only, in Egyptian pounds. You pay when your order arrives.

Shipping and Delivery

We will make every effort to deliver your order on time. If we cannot, we will contact you as soon as possible to agree another time. If an order cannot be delivered, we reserve the right to cancel it and return the products to our warehouses. Delivery is free. Please find more information on the “Shipping and Handling” page.

Return and Refund Policy for Online Orders

Regarding the return of products purchased online, you will bear full responsibility for all risks (including loss and/or damage to the products) upon delivery of the product to the address specified in the order. We will not be responsible for refunds or replacements if the specified address is incorrect. There may be delays in supplying products, or we may be unable to provide them due to reasons beyond our control (for example: material shortages, import delays, or higher-than-expected demand). Accordingly, we will keep you updated with the latest developments, but we will not be liable for any delay resulting from such events. Please review all terms on the “Returns & Refunds” page.

Promotional Offers

We may offer promotions on the Website from time to time, and in such cases, certain terms and conditions apply. Some of these offers may be limited by time periods, and some orders may not qualify for these offers if you do not complete them fully within the specified timeframe. Offers that grant you a free item (such as Buy 1 Get 1 Free) are valid only on products bearing the offer tag, and the lowest-priced product will be considered the free item, unless the offer indicates otherwise. We reserve the right to modify or terminate the offer at any time without prior notice. Please note that discounts do not apply to discounted products and sets, as these already include a discount.

How to Contact Us

You can find our contact information on the “Help Center” page or through “Customer Service”.

Liability

You must follow any instructions or advice we provide to you regarding the safe use or storage of the products. We will not be liable for any damage caused to the products as a result of your failure to follow these instructions and/or our advice.

We will not bear any responsibility for any losses resulting from any delay or failure to perform our obligations due to events beyond our control.